State Farm® Insurance Agent Davis Griffin

"I appreciate Davis' friendly response to my previous review, and now I'm editing/updating it. If I knew posting a below 3-star review could potentially solve the issue more straightforwardly and more efficiently, I would have done that a year ago after my first failed normal attempt of communication with them to get things done right in a timely manner rather than have more lengthy communication multiple times that consumed more of my time and their time, and I would have potentially revised the review to a 5-star one if the issue get solved in time. Now I have already spent so much time and energy on those issues and left their service area. A 3-star review is the best I can revise my review to, which is still a lot lower than what I prefer to give businesses. When I canceled a policy last year through the State Farm customer care center outside this agent's business hours, I was told the cancellation was effective on the same day, and the agent would be notified. Days later, I called the agent to double-check but was told that they were never notified. I sent them the screenshot of the online chat regarding the cancellation showing the effective date. They didn't acknowledge that but only would count the date on which I called the agent's office. I asked why, and they asked me why I would care about the several days' difference which was just $$ dollars. I didn't think I could count on them to issue me a refund. I didn't want to waste the $$$ that I had already paid them. Thinking I would save time if not changing to a different insurance company and also give State Farm another try, I continued to insure with them after buying another car and let them have the $$ that they should have credited back to me. Recently I moved to a new state. I emailed them directly notifying them I would not make a new payment because I would switch insurance before the date I already paid through. I never got a reply to that email. Later, I emailed them again, asking them the specific time which my policy had been paid through and notifying them that I would like to use up my policy until the date I paid through, and I would start a new insurance policy in my new state. I never got a reply to that email either. Later I called them to cancel the policy. I asked if I should put it in writing again and was told no. I was told on the phone that the cancellation would be effective on August 10, 2023. I didn’t receive an email confirmation of the cancellation shortly on the same day as I would with other insurance companies in the past when moving out of their service areas. In an attempt to have a written record of the cancellation, I sent an email later through my State Farm online account. It took a long time because the system did not allow me to send it, indicating it wouldn't accept certain symbols when I did not use any of those symbols. Eventually after some repeated attempts, it finally showed that it was sent, but it did not show a record of the specific message on my end. I sent another direct email to the agent for the written record of my cancellation and suggested they respond. The next day, they replied saying a request for the cancellation was submitted. A few days later, I still continued to receive State Farm’s requests through text and email asking me to make a payment, including an email from an employee named Brittnee Steed, not just those automatic system messages. State Farm’s central customer care seems to only care about getting money. They seem to be powerless other than when you give them more business/adding a policy/a car outside the agent's business hours, which I did smoothly previously when I bought another car outside the agent’s business hours. For other matters, they say only the agent’s office can process things. Inside the agent’s office, it seems that the employees who communicate with the customers are friendly but can only submit requests on behalf of the customers and wait at the mercy of the employees who process things. A lot of delay and bureaucracy. I hope things can be improved."

"Had my vin wrong repeatedly on my insurance card. Even after send 4 pictures of it. Took 2 years to correct. Blames customers for their mistakes and doesn't like to take responsibility for anything. Worse experience ever. Even after switching to a different state farm they could never correct their mistakes and I was told by the staff that they are perfect and Don't make mistakes. Tried talking to david and he also says they don't make mistakes even after they made said mistakes."

"I had requested a quote for my vehicle online. The next week i received 2 calls from Angie. I had missed her calls but she called me back the following week. Due to my crazy work schedule i wasn’t able to talk with her much but she was so understanding and she accommodated me every way possible. Thank you Angie for your dedication. I now have an affordable auto insurance policy 🙂"

"I have had the best service from ANY insurance company at Davis Griffin State Farm. They are professional & ALWAYS willing to work with their customers. Angie is amazing. They are the best around & work very hard to find the best rates for you! Looking for a new policy, look no further!"

"Angie is very personable and knowledgable. I really love the fact that if I have any questions of my policies I can call or text and receive the answers without hesitation. I would definitely recommend this office to any one that is needing new policies or are not happy with their current insurance company. The bundle discounts are a huge plus!!!"